Home | Troubleshooting |  Quick Setup  |  Cisco How to  |  Wireless  |  Forums   | Site Map | Services  | About Us | Chicagotech MVP  | Search  | Contact Us  |              



Case Study - Event ID 7031 - Service terminated unexpectedly.

The Microsoft Exchange Information Store service terminated unexpectedly

Situation: The client just migrated their email hosting from Exchange 2000 to 2003 recently. The server keeps receiving this Event ID 7031 "The Microsoft Exchange Information Store service terminated unexpectedly. It has done this %2 time(s). The following corrective action will be taken in %3 milliseconds: %5." in the past 3 months. It happens randomly. When they receive this Event ID, the Information Store service is stopped and no one can send or receive email. Reboot the exchange server or re-start Information Store service will fix the problem.

Troubleshooting: We have searched this event id on Google but couldn't find a solution. Our temporary solution is using Windows Services Recovery option. So that, whenever the Information Store stops, the server re-start it in one minute automatically.

Finally. we fixed this problem by Creating a new Queue folder. To do so, rename the Queue folder to Queue_old, and then restart the IIS Admin service and the other Exchange services.

Post your questions, comments, feedbacks and suggestions

Contact a consultant

Related Topics

Event ID 1000, 7011 and 7031 - Exchange Server
How to set up recovery actions to take place when a service fails
Microsoft Exchange issues

Previous Page   Next Page




Hit Counter   This web is provided "AS IS" with no warranties.
Copyright 2002-2015 ChicagoTech.net, All rights reserved. Unauthorized reproduction forbidden.