Direct Booking issue in Outlook 2010

Direct Booking issue in Outlook 2010

Situation: When you send a meeting request in Outlook 2010 to a mailbox that is configured for direct booking, the meeting is not successfully booked without receiving an error message. If you open the mailbox that is configured for direct booking, the meeting request is in the Inbox folder. You don’t have this issue in the earlier versions of Outlook.

Resolution: Configure the registry by using Group Policy

The default Group Policy template (Outlk14.adm) for Outlook 2010 does not contain the policy setting that controls Outlook direct booking. To fix this issue, you must use a custom Group Policy template to enable direct booking by using Group Policy.

1. To deploy this setting by using a custom Group Policy template, follow these steps:

Download Download the Outlk14-DirectBooking.zip package now. (http://download.microsoft.com/download/9/1/6/916e7fe1-676f-4cb8-8541-476240253b53/outlk14-directbooking.zip)

2. Extract the custom .adm template from the Outlk14-DirectBooking.zip package.

3. Add the Outlk14-DirectBooking.adm file to your Group Policy Editor by following this how to: How to Add or Remove an Administrative Template (.adm file)

4. In the Group Policy Editor, follow these steps:

1) Open Group Policy Management and edit the Domain Policy

2) Navigate to User Configuration>Policies>Administrative Templates: Policy definitions>Classic Administrative Templates (ADM).

3) Locate the policy node that you extracted in step 2 and added in step 3. The template is named "Outlook 2010 Direct Booking

Configure registry by using group policy

4) Under Settings, double-click Enable or disable direct booking.

5) Click Enabled, and then click OK.

After you enable the policy, the policy setting will be applied to the Outlook client workstations when the Group Policy update is replicated. To test this change, run the following command at a command prompt on a client workstation:

gpupdate /forceAfter you run this command, start Registry Editor on the client workstation to make sure that the following registry data exists on the client:

Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Options\Calendar
DWORD: EnableDirectBooking
Value: 1If you see this registry data in the registry, the Group Policy setting is applied to this client. Start Outlook to verify that this change resolves the problem.

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