Author: Bob Lin

1. Boot from the Windows 10 disc or USB thumb drive. If you don’t have installation media, check this post: How to download official Windows 10 ISO files 
2. Press enter when you see this message: Press any key to boot from CD or DVD…
3. In Windows Setup screen, chose your Language, Time and Keyboard method then click Next.
4. Click Install now
5. If you have a Windows 10 product key, enter here. If you upgrade from Windows 7 or Windows 8 click the option ‘I don’t have a key’ and ‘Do this later’ .
6. Select Windows 10 Edition.
7. Check Accept the license terms then click Next .
8. Click  Custom: Install Windows only (advanced)  to continue.
9. Select the drive then click Next.
10. Installing Windows is processing.

Please view this step by step video:

1. In Search, type reset this pc. Click on reset this pc. Or click on Windows start>Settings>Recovery.
2. Under Reset this PC, click on Get started.
3. You have two options: Keep my files or Remove everything.
4. Now, you an option to change the settings.
5. Then click Next.
6. If you are ready, click Reset.
7. Then follow the wizard to complete the reset.

Please view the step by step video:

If you would like to restore previous files or folders because they have been deleted or auto save overrides them, you can use Restore Previous Version in OneDrive. Here is how.

1. Find the folder you want to restore.
2. Right click on it.
3. Select Restore previous version.
4. You may have different versions. Select the version you want to restore.
5. You also have a n option to restore to a different location.
6. Now click OK to restore the file or folder.

Please view the step by step video:

If you would like to restore previous files or folders because they have been deleted or auto save overrides them, you can use Restore Previous Version in Windows. Here is how.

1. Find the folder you want to restore.
2. Right click on it.
3. Select Restore previous version.
4. You may have different versions. Select the version you want to restore.
5. You also have a n option to restore to a different location.
6. Now click OK to restore the file or folder.

Please view the step by step video:

1. Click on Star, and then Settigns.

2. Click o Update & Security.

3. Click on View Update history. You have an options to Uninstall updates.

Or run this command:

1. uninstall: wusa /uninstall /kb:[id]
2. For example, if you want to remove KB5001330, use the command uninstall: wusa /uninstall /kb:5001330

Please view the step by step video:

1. Click on Star, and then Settigns.

2. Click o Update & Security.

3. Click on View Update history. You have an option to Uninstall updates

Or run this command;

1. uninstall: wusa /uninstall /kb:[id]
2. For example, if you want to remove KB5001330, use the command uninstall: wusa /uninstall /kb:5001330

Please view the step by step video:

Situation: The user has configured to forward the call to her mobile phone. However, it doesn’t work. Whenever people call her number, it goes to the voicemail after 3 rings.

Troubleshooting: In the Routing settings, it should configured “Accept call by answering”. Default setting is “Accept call by pressing 1” which needs to change.

By default, an email message you could send or receive in Office 365 is 25 MB. However, you can increase it up to 150MB. Here is how.

1. With Office 365 admin center open, go to Exchange admin center.
2. Click on recipients.
3. Highlight the display name which you want to increase the email message size. Then click on 3 dots… Select Set default message size restrictions.

4. Enter the size of sent/received message no more than 153600 KB.

5. Click OK to save the settings.

Situation: The company has a policy blocking their internal users to access foreign websites in the Palo Alto firewall. Now, they want to allow accessing a foreign websites.

Here is how.

1. Go to Objects>Custom Objects>URL Category to create a object, Outsideweb in our example.
2. Add the website, *.sendibt3.com in our example.

3. Go to Policies>Security.

4. Create policy, Trusted to internet 1 in out example and make sure it is before the Outbound Blocked Countries policy.

5. In Security Policy Rule>Service/URL Category, add the new object, Outsideweb.

6. Click OK and send commit to save the settings.

Situation: The company has a policy blocking their internal users to access foreign IP address in the Palo Alto firewall. Now, they want to allow accessing a foreign IP address.

Here is how.

1. In paloalto firewall, go to Policies>Security.

2. Find the policy which blocks all other countries’ IP addresses except USA, Outbound Blocked Countries in our example.

3. In Destination, click on Add to add the IP address.

4. Click OK and send Commit to save the settings.

Please view this step by step video: