Situation: The client would like to train his new employee by allowing the employee to listen in on their phone calls.
Resolution: We can setup Mitel Silent Monitor. Quoted from Mitel:
This is the step: Enabled Barge-in and Silent Monitor. You can do this with the *codes you listed in the email or from the client software. In the software right click on the contact and select barge in or silent monitor while that user is on a call.
Situation: the client would like to use outside Reception agent and forward the reception phone call to the agent. Here is how to do so.
Step 1: Configure
Step 2: Call Routing on reception Mitel Connect
3. Click on Settings.
4. Click on Call Routing, and then Power Routing.
5. Click on Create New Power Rule.
6. Enter the Rule Name and select +time is.
7. Enter the Reception forwarding extension #.
8. Save the rule.
9. You should have the Forwarding ready.
3. Click Roles and administrators to see the list of all available roles.
4. Select a role you want to assign to someone, Helpdesk administrator in our example.
5. Click on Add assignments.
6. Enter the username in the Search bar and then click on Add.
7. Now, the ITHElper has a Helpdesk administrator role.
It is recommended to use IMAP for Outlook read Yahoo emails. However, in some cases you may want to setup POP in Outlook. Here is how.
2. In Choose Your Account type, check Pop or IMAP.
3. In POP and IMAP Account Settings, enter user information, server information, and Logon information. Click More Settings.
4. Click on Outgoing Server, check My outgoing server (SMTP) requires authentication.
5. Click on Advanced. Enter 995 for POP3, 465 for SMTP. Also enable SSL.
6. Clock OK to continue to set up Outlook.
You can then select “POP3”, click Next, enter your email address, server information (pop.mail.yahoo.com for POP3 and smtp.mail.yahoo.com for SMTP), and all other user information.
You can then select the Advanced tab and change the POP3 number to “995” and the SMPTP number to “465”. You should then ensure that “Log-in Requires Authentication” is unchecked, click OK, and Finish. Outlook should then start downloading all messages from your Yahoo Mail account.