Situation: The client has a problem to install Office 365 because of the DNS. After they changed the DNS to 8.8.8.8, they can install the Office 365. Then they can’t access shared network drive.
Troubleshooting: Changing the DNS back to the domain DNS IP addresses fixes the problem.
Situation: The client has a new computer, but can’t install Office 365 in Office web site. The website shows page can’t display.
Troubleshooting: We can’t download Office ODT to install Office 365. We believe it is DNS. We fix the problem by changing the default DNS to 8.8.8.8.
Situation: The client has a Windows Surface. When we try to install GlobalProtect on the Surface, we get this message: “Globalprotect is not licensed for this feature or device”.
Troubleshooting: Based on this article
Mobile app for endpoints running iOS, Android, Chrome OS, and Windows 10 UWP need a license. We have opened a case with PA support. They confirm it.
Run shi command: smc -stop
smc -restart