To troubleshoot paloalto firewall issues, paloaoto support engineer may want to check tech support file. This article will show you how to generate and upload a tech support file using the WebGUI.
1. Login paloaoti firewall using an Internet browser, for example https://10.0.0.1. Type username and password. Then click Log in.
2. Click on Device and then Support.
3. Now, Click Generate Tech Support File.
4. Click Yes in the popup of “Proceed to generate tech support file.
5. After generating the file, click Download Tech Support File to download it.
6. Upload the tech Support File.
* Log in to the Palo Alto Networks Customer Support Portal at https://support.paloaltonetworks.com
* Click Support Cases on the left-hand side.
* Click the Case number for which you want to upload a Tech Support file for troubleshooting.
* In Case #, click Case file. Then Upload file(s).
* Browse to the file you just downloaded. Click Done when it completes. Now, you should see the file listed and you may receive a confirmation email from paloalto.
Please view step by step video:
