To monitor workgroup sign in status in Mitel\ShoreTel Connect, you need to assign supervisor permission to the manager. This video shows how to do so.
1.Login Mitel Connect Director in the Server.
2.Navigate to Administration>Users>Users.
3. Click on the username.
4. In General tab, check the Access license.
5. Switch the Access license to Workgroup Supervisor.
6. Click Save to save the settings.
7. Ask the user re-login Mitel Connect. He/she should be able to monitor the workgroup status.
Please view this step by step video:
