Q: I am the only person can access our Cisco product support in the company. My boss would like to add more IT personals to access Cisco product support. However, I can’t figure out how to add them.
A: You must have a Cisco ID and then link to the contract. Here are the steps.
For profiles to have full access, they most have an Active CCOID with a complete profile, meaning: a valid physical address, a phone number and email address saved in your Cisco Account. And Organization/Company name.
They must also be associated to an Active Service Contract to be entitled for support
The users can create a new profile at: https://id.cisco.com/signin/register
For more information how to create a CCO user ID go to:
https://www.cisco.com/c/en/us/buy/customer-support-information/account-profile-login-information/account-registration.html
Or try this steps:
Creating a CCOID
- Go to Cisco.com
- Click the “Account” link on the upper right side of the corner of the screen 3. Click on the “Register Now” button and complete the required business information.
- Create a login name and password
- Select two secret questions and provide answers 6. Under “Fine Print”, Select “yes” for Cisco Privacy Statement.
- Select Yes/No for communication preferences.
- Click “Submit”. You should then see, the “Thank you for registering” page noting you will receive an email to complete registration
- To complete registration, check your inbox for an email message from Cisco, and follow the link in the message to confirm your information.
Please be aware that, you must have: a valid physical address, a phone number, and an email address saved in your Cisco Account.
