To use the Office 365 self-service reset password feature, you need to follow these steps:
- Go to the Office 365 login page and click on the “Can’t access your account?” link.
- Select the “Work or school account” option and enter your username (email address) in the appropriate field.
- Select the “Forgot my password” option and click “Next”.
- Enter the characters you see on the screen in the verification field and click “Next”.
- Choose the verification method you want to use to confirm your identity (such as email or text message) and follow the prompts to complete the verification process.
- Once your identity is verified, you will be asked to create a new password.
- Follow the password guidelines to create a strong password and confirm it.
- Click “Finish” to complete the password reset process.
Once you have reset your password, you can use it to log in to your Office 365 account.